Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the Capitoline Museums

What is the historical significance of the Capitoline Museums?

They are recognized as the world’s first public museum, established in 1471 with a donation of bronze sculptures by Pope Sixtus IV.

Which famous artist designed the square the museums are on?

The museums are housed in palaces surrounding the Piazza del Campidoglio, an architectural masterpiece designed by Michelangelo Buonarroti.

What is the Capitoline Museums’ most famous bronze statue?

One of the most famous is the bronze equestrian statue of Marcus Aurelius, with the preserved original displayed indoors.

What famous symbol of Rome can be seen here?

Visitors can view the original bronze statue of the Capitoline Wolf, which is tied to the legendary founding of Rome.

Which ancient Roman structure does the museum incorporate?

The museum occupies the site of the ancient Roman record office, known as the Tabularium.

How many main buildings comprise the museum complex?

The complex is primarily spread across two main buildings, the Palazzo dei Conservatori and the Palazzo Nuovo.

What panoramic view is available from the museum?

From the Tabularium, you can enjoy an unparalleled view overlooking the ruins of the Roman Forum and the Palatine Hill.

What are the standard operating hours?

The museums are open every day from 9:30 AM to 7:30 PM, with the last admission at 6:30 PM.

What days is the museum closed?

The museum is closed only on December 25th (Christmas Day) and May 1st (Labor Day).

What is the closest Metro station?

The closest Metro stop is Colosseo on the Line B, followed by a scenic 10 to 15-minute walk.

Is photography allowed inside the museums?

Photography is generally permitted for personal use, but flash photography and tripods are strictly prohibited.

Is there a place to eat and rest during the visit?

Yes, there is a Cafeteria located on the scenic Terrazza Caffarelli, offering refreshments and panoramic city views.

Are there facilities for visitors with reduced mobility?

Yes, the site is equipped with elevators and stairlifts to connect different floors, and special video guides are available for deaf people.

How long does a typical visit take?

It is recommended to allocate between two and a half to three hours to fully appreciate the main works and the complex’s design.